Job Details

About the job Call Center

Call center needs 1 year medical insurance or medical office experience

Call center requires:

• MS Office
• 10-key by touch.
• medical insurance or medical office experience
• Excellent verbal and written communication skills.
• Ability to communicate clearly and confidently
  Ability to multi-task
  Ability to analyze new situations and apply problem-solving skills
  Ability to relate to the customer
  Ability to remain calm under pressure
  Ability to adapt to and incorporate new technologies
  Ability to learn from past mistakes (and Successes!)
  Ability to manage time effectively

• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls.
• Provides clear and concise information about the status of a claim or Medicaid members
• Enrolls/un-enrolls clients, and if applicable everyone on the case by phone or paperwork with a provider..