Job Details

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!Modivcare is looking for an Exceptions Specialist who will receive, research, and process transportation service requests for a reservation that requires approval procedures to be performed before or after transportation has taken place. You will monitor use and billing trends that may signal abusive practices. You will use our resources and outreach to members, facilities, clients and other parties to fulfill reservations. You will report to the Exceptions Manager.You will...Ensure accurate trip data input and resolution as it relates to the service guidelinesObserve and advise management team on issues relating to customer service and the exceptions processManage the denial and appeal processProcess faxes, mail, email and web requests (inbound and outbound)Oversee the department's phone activity (inbound and outbound) for quality and efficiencyInvestigate all issues to confirm the actual useReport to management the need to address abusive or fraudulent situationsReport Member Experience dissatisfaction to management.Provide outreach regarding members, transportation, education and other subjects to medical facilitiesWe are looking for individuals with the following...High School Diploma required.One (1) plus years of experience.Or equivalent combination of education and/or experience.Excellent customer service and people skills.Works independently or with a team.Quickly learns new technology and processes.Understands and follows complex instructions; handle complex issues.Proficient in writing, reading, and fluency in speaking English.Accurate and attention to detail.Ability to handle multiple tasks without compromising the quality of service.Pay rate:$14.23- $19.21Modivcare's positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.We value our team members and realize the importance of benefits for you and your family.Modivcare offers a comprehensive benefits package to include the following:Medical, Dental, and Vision insuranceEmployer Paid Basic Life Insurance and AD&DVoluntary Life Insurance (Employee/Spouse/Child)Health Care and Dependent Care Flexible Spending AccountsPre-Tax and Post --Tax Commuter and Parking Benefits401(k) Retirement Savings Plan with Company MatchPaid Time OffPaid Parental LeaveShort-Term and Long-Term DisabilityTuition ReimbursementEmployee Discounts (retail, hotel, food, restaurants, car rental and much more!)Modivcare is an Equal Opportunity Employer.EEO is The Law - click here for more information ( Opportunity Employer Minorities/Women/Protected Veterans/DisabledWe consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at ...@modivcare.comDue to system issues, if you are unable to search for your application, please reach out to the Talent Acquisition team via email at ...@modivcare.com and a member of the Talent Acquisition team will reach out to you within the next 48 business hours. We appreciate your interest in joining Modivcare!Our goal isn't a number. It's a difference.Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation ( and personal and home care ( to enable greater access to care, reduce costs and improve outcomes.Please note, Modivcare will never ask any potential applicant for employment for any Personal Identifiable Information via social media. Additionally, Modivcare will never ask any applicant for money. Please be cautious of any individual posing as a recruiter for Modivcare requesting personal identifiable information. If you suspect someone is attempting to collect your personal information or solicits money from you via any social media platform, we encourage you to report such scammers to that platform.Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!