Job Details

Patient Registration Specialist

This position is responsible for completing patient registration duties and providing administrative support for assigned area(s). Collects and validates accurate patient demographic and insurance information, verifies authorizations and referrals as required and data enters necessary information into registration system. Informs the patient of estimated liability at the time of service, collects patient liabilities, identifies patients in need of financial assistance and refers patients to financial counseling as necessary.

Our Mission: Quality, compassionate care for all.

Our Vision: Reimagine health care through connection, service and innovation.

Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Location: Helena, Montana | Clinic: Helena Regional Specialty Clinic

Why You'll Love This Role

As the first point of contact for patients and families, you'll play a vital role in creating a welcoming and supportive experience. This is more than just registrationyou'll help patients navigate their healthcare journey with compassion, accuracy, and professionalism. If you enjoy helping others, working in a fast-paced environment, and being part of a team that makes a real difference, this role is for you!

Your Role in Action

• Be the first impression: Greet and guide patients through the registration process with kindness and efficiency.
• Ensure accuracy: Collect, verify, and update demographic, insurance, and financial information.
• Support patients financially: Verify insurance, explain out-of-pocket costs, process payments, and connect patients with financial counseling if needed.
• Keep care moving: Prioritize registrations based on patient acuity and department protocols to ensure timely care.
• Collaborate with the team: Work closely with clinical staff, providers, and fellow administrative professionals to deliver seamless care.
• Champion excellence: Meet productivity and quality standards while spotting opportunities to improve processes and patient experience.

What You Bring

• At least 1 year of customer service experience (healthcare experience preferred).
• Knowledge of medical terminology and insurance processes (or eagerness to learn).
• Strong organizational skills with attention to detail.
• Ability to handle sensitive information with professionalism, tact, and confidentiality.
• Excellent communicationboth verbal and writtento connect with patients and team members.
• Comfortable using Microsoft Office Suite and quick to learn new software systems.
• Coursework beyond high school or experience in a complex administrative role required; Associate's or Bachelor's degree preferred.

Benefits You'll Enjoy

• Comprehensive Health Benefits medical, dental, and vision coverage for you and your family.
• Retirement Savings (401k) with employer contributions to help you plan for the future.
• Paid Time Off (PTO) generous accruals to support work-life balance.
• Employee Assistance Program (EAP) free, confidential counseling and resources for life's challenges.
• Professional Growth Opportunities ongoing training and development to support your career goals.

Why You'll Love Helena, Montana

• Enjoy hiking, fishing, skiing, and mountain biking just minutes from town.
• Explore vibrant local restaurants, coffee shops, and cultural events.
• Benefit from an affordable cost of living and a family-friendly community.
• Live where the great outdoors meets career stability, giving you the best of both worlds.

Why You'll Thrive at Logan Health

At Logan Health, you're not just joining a healthcare systemyou're joining a community that values compassion, teamwork, and excellence. We're committed to supporting our employees through growth opportunities, work-life balance, and meaningful work that makes an impact every day.

Shift: Day Shift - 8 Hours (United States of America)

Schedule: Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Notice of Pre-Employment Screening Requirements

• Criminal background check
• Reference checks
• Drug Screening
• Health and Immunizations Screening
• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.