Job Details

Remote Call Center Representative $17/HR

Location: United States, North Carolina, Charlotte

Job Type: Contract to Hire, fully remote

Job Start Date: Jan 6, 2026

Application Deadline: Jan 14, 2026

Pay & Benefits: $17 per hour. Eligible employees may receive medical, dental & vision, critical illness, accident & hospital, 401(k) retirement plan (pre?tax & Roth), voluntary life insurance, short and long?term disability, health spending account, transportation benefits, employee assistance program, paid time off (PTO, vacation, sick leave).

Qualifications:

• 2+ years of call center experience
• Excellent communication skills
• Microsoft Excel proficiency

Responsibilities:

• Provide general customer service for warranty plans, claims, credits, sales, and product registration.
• Formulate business decisions based on information provided during the call.
• Accurately document information within multiple database systems.
• Adhere to KPIs set by leadership to meet departmental expectations and quality assurance.
• Act as a back?up to the Outbound Contact Center Team, focusing on closing extended warranty sales.
• Perform other duties as assigned.

Equal Opportunity Employer

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.