Job Details

A company is looking for a Customer Service Specialist - Healthcare Billing, Revenue Cycle Management.Key ResponsibilitiesHandle patient phone calls and inquiries regarding billing, insurance, and medical records while ensuring patient satisfactionCollaborate with providers and operations team to resolve urgent billing issues and educate patients on payment optionsInvestigate claims and reconcile patient and insurance balances for accuracy while maintaining service level agreementsRequired Qualifications2+ years of customer service experience in a healthcare call center environment1+ years of experience in medical billing, insurance claims, or healthcare revenue cycleExperience with Microsoft Office Suite and electronic health records (EHR) or customer relationship management (CRM) systems