Job Details

A company is looking for a Technical Customer Support Manager to lead their Cloud and Systems Support Team.Key ResponsibilitiesLead and mentor a high-performing team of engineers, managing the full employee lifecycleSpearhead high-priority incident management for critical service restorationDrive operational excellence by monitoring KPIs and using data-driven insights to exceed performance targetsRequired Qualifications7+ years of experience in enterprise technical support for complex software3+ years of leadership experience managing teams in fast-paced environmentsDeep technical proficiency in Microsoft Azure or AWSAdvanced knowledge of MS SQL Server and related reporting toolsProven ability to communicate complex operational and technical concepts