Job Details

A company is looking for a Content/QA Training Manager to oversee their knowledge and training ecosystem during a period of transformation and growth.Key ResponsibilitiesOwn Help Center and internal knowledge base content with an AI-first approachManage day-to-day operations of the Help Center and ensure content accuracy aligned with product updatesOversee agent training programs and identify gaps in QA outcomes to enhance training workflowsRequired Qualifications5+ years in customer experience content, knowledge management, or enablement roles2+ years managing or leading a content/training functionHands-on experience with AI tools in a customer experience contextExperience managing Help Center platforms like Zendesk Guide or IntercomStrong project management skills with familiarity in tools like Asana