Job Details

Job Title: Medical Support Assistant (MSA)

Specialty: Outpatient scheduling and community care consult processing.

Place of Work (City/State): work remotely within 50 miles of one of the listed VA facilities below.

Location: One of eight facility catchment areas.

• Fort Harrison, MT, 37 FTE
• Cheyenne, WY and Loveland, CO, 10 FTE combined
• Sheridan, WY, 12 FTE
• Aurora, CO, 57 FTE
• Grand Junction, CO, 11 FTE
• Muskogee, OK and Tulsa, OK, 18 FTE combined
• Oklahoma City, OK, 27 FTE
• Salt Lake City, UT, 28 FTE

Duration: 1 year contract with the possibility of one more year extension.

Shift Schedule: Monday through Friday, 8:00 a.m. to 4:30 p.m., excluding federal holidays.

Credentialing/Onboarding Time: 6 to 8 weeks.

Education: High school diploma or GED equivalent.

Experience Needed: Minimum 6 months of customer service experience.

Special Skills Needed: Basic computer skills, typing speed of at least 50 WPM, basic medical terminology knowledge, oral and written proficiency in English.

Responsibilities:

• Perform appointment scheduling, tracking, and pre- and post-appointment contacts
• Process community care consults through HSRM and PPMS
• Validate and update patient demographic information
• Integrate health and administrative information into CPRS and VistA
• Screen and respond to phone inquiries
• Coordinate and authorize Veteran care with community providers when the VA cannot supply timely care
• Use Microsoft Excel, Word, Outlook, and Teams daily