Job Details

Medical Office Call Center

Helena, MT, United States

$ 15.00 - 16.00 (US Dollar)

Job Openings Medical Office Call Center

Medical Office Call Center needs 1 year medical insurance or medical office experience.

Medical Office Call Center requires:

• Computer system experience with data entry and database documentation knowledge.
• Call center or professional office experience.
• Positive and energetic attitude.
• Ability to communicate clearly and confidently.
• Ability to multi-task and manage time effectively.
• Attention to detail, grammar, and spelling accuracy.

Medical Office Call Center duties:

• Responds to Montana member inquiries in a call center environment using standard scripts and procedures.
• Gathers information, assesses caller needs, research and resolves inquiries and documents calls.
• Provides clear and concise information regarding member eligibility status, passport provider change and member benefits.
• Follows documented policies and procedures including call handling and escalations.
• Overall acts as an advocate for the Medicaid members to ensure their needs are met.

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